RETURN POLICY

Thank You for Shopping with Nexplaza.com

We strive to ensure your complete satisfaction with every purchase. If you’re not entirely satisfied, you may return or exchange your order within 14 days of the delivery date.

Return & Exchange Guidelines

• Eligibility:
  All returned or exchanged items must be unworn, undamaged, unwashed, and include all original labels and packaging.
• Process Requirement:
  Please contact our customer service team before initiating a return or exchange to receive the required Return/Exchange Form.

How to Return or Exchange

Step 1:
Email our customer service team at info@nexplaza.com to request the Return/Exchange Form.

Step 2:
Follow the instructions provided in the form to pack your items securely and ship them back to the specified address.

Step 3:
Once we receive and confirm the returned package, we will proceed as follows:

• For Refunds:
  • Refunds will be issued to your original payment method. Processing times may vary depending on your payment provider’s policies.
  • If the refund is due to a product defect or a delivery error, we will cover the return shipping cost. For refunds due to other reasons, the customer will bear the return shipping cost.
• For Exchanges:
  • Your new package will be shipped once the returned item is received and verified.

We’re here to help! If you have any questions or need further assistance, please don’t hesitate to contact us.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.